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Service Excellence Manager

2 months ago

Miami, United States Hospitalio Recruitment Full time

Join a Leading Cruise Line with a fleet of 28 ships as a Head Waitress. This unique opportunity does NOT require prior shipboard experience, making it accessible for those looking to advance their careers in hospitality.

The Head Waitress will play a crucial role in supporting the Restaurant Manager and Assistant Maitre'd in overseeing restaurant staff, ensuring exceptional guest satisfaction with food quality and service, all in line with company standards.

Key Responsibilities:
  • Utilize precise food and beverage terminology, maintaining comprehensive knowledge of menu items and wine selections to enhance the dining experience.
  • Train and evaluate restaurant staff, providing on-the-job training to improve performance and prepare for potential advancement.
  • Manage work schedules and station assignments, ensuring equitable distribution of duties among staff.
  • Record and analyze operational data, addressing issues such as theft and wastage while ensuring compliance with timekeeping policies.
  • Supervise staff to guarantee that tables are set to the highest standards, assisting during busy periods as needed.
  • Welcome and seat guests, presenting menus and making thoughtful recommendations to enhance their dining experience.
  • Ensure accurate recording and delivery of food and beverage orders, maintaining presentation standards.
  • Oversee assigned sections, ensuring cleanliness and maintenance in accordance with relevant health and safety standards.
  • Anticipate guest needs, responding to requests and ensuring satisfaction with both food quality and service.
  • Engage in dining room entertainment and assist in various dining venues as required.
  • Participate in meetings and training sessions to continuously improve service delivery.
  • Adhere to responsible service practices, promoting a customer-first approach.
Qualifications:
  • Minimum of 2-3 years in restaurant management roles, such as Restaurant Manager or Supervisor.
  • Experience in fine dining or luxury hotel environments is preferred.
  • High school diploma or equivalent; hospitality degree is an advantage.
  • Strong leadership and team management skills, with experience overseeing a team of at least 20 staff members.
  • Valid passport required.
Language Proficiency:
  • Fluent in English, with the ability to communicate clearly and effectively with guests and staff.
  • Proficient in reading and writing English to understand procedures and provide instructions.
Compensation and Benefits:
  • Work cycles consist of 26 weeks on board followed by vacation.
  • Competitive salary with performance-based commissions, discussed during the interview.
  • All meals provided, along with accommodation and uniform.
  • Medical coverage on board and return flights included.