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Experience Leader

4 weeks ago

Miami, United States The University of Miami Full time
  • At the University of Miami, we're committed to delivering exceptional patient care powered by groundbreaking research and medical education at the Miller School of Medicine.
  • This role offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package including medical, dental, tuition remission, and more.
  • As a Patient Experience Training Manager, you will play a pivotal role in creating system-wide trainings for service excellence, strengthening employee/team dynamics, and designing human-centered service excellence trainings for all employees and clinical teams.
  • Your responsibilities will include:
    • Overseeing system-wide experience training, including on-site, virtual, eLearning, developing communication tools, and patient experience coaching.
    • Partnering with internal stakeholders to ensure organizational strategies are aligned and encourage service excellence trainings to meet these strategies.
    • Collaborating with departmental leadership to develop programs around opportunities identified and managing program promotion, including development and/or distribution of promotional materials, intranet website updates, and communications to employees and leadership.
    • Establishing and effectively managing monthly/quarterly employee service excellence training curriculum and monitoring progress for employee and patient experience satisfaction.
    • Providing analyses and recommendations to assist management with action planning to improve employee recognition and patient experience.