Healthcare Support Specialist

2 weeks ago

Fort Collins, Colorado, United States VillageMD Full time

About VillageMD

We are a physician-led, patient-focused network dedicated to streamlining healthcare and fostering a more interconnected approach to patient care.

Our diverse team of primary care, multispecialty, and urgent care providers delivers services to millions of patients in traditional settings, at home, and through virtual platforms via VillageMD and our affiliated companies.

Joining our organization means becoming part of a compassionate community committed to enhancing healthcare for everyone. We are pioneering value-based care by utilizing integrated applications, population insights, and staffing expertise to ensure that all patients receive high-quality, connected care that leads to improved outcomes while reducing overall healthcare costs.

Position Overview

As a Healthcare Support Specialist (RN, LPN, MA, or EMT), your primary responsibility will be to deliver exceptional patient support and communication, ensuring a positive patient experience that fosters satisfaction, trust, and loyalty to our organization.

You will be accountable for welcoming patients and preparing them for their appointments, providing them with essential information regarding their visit, and clearly communicating the services they will receive.

Key Responsibilities

  • Conduct point-of-care laboratory tests, EKGs as needed, suture/staple removal, dressing changes, and other patient care tasks.
  • Collect and document vital signs, medical histories, and screenings.
  • Authorize prescription refills as directed.
  • Prepare patients, treatment rooms, and necessary supplies for examinations.
  • Perform phlebotomy and ensure proper processing of specimens.
  • Maintain cleanliness and organization of treatment rooms and equipment.

Building Trust

Demonstrate kindness and compassion in all interactions with patients, ensuring a supportive environment.

Conduct quality control and equipment checks regularly.

Engage in brand marketing efforts, focusing on enhancing patient volume and experience.

Innovative Care

Prepare and administer medications as directed by the Provider, adhering to the Rights of Vaccine or Medication Administration.

Provide patients with guidance regarding their medications and dietary needs.

Qualifications

Certified Medical Assistant or eligible within 90 days of hire, or possess an unencumbered license as an LVN/LPN, RN License, or EMT Certification.

A minimum of 1 year of experience is preferred, with phlebotomy experience required.

Current BLS certification for healthcare providers is preferred and must be obtained within 90 days of employment.

A High School Diploma or equivalent is required.

Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings is preferred.

Compensation and Benefits

The base compensation range for this role varies based on qualifications and experience. VillageMD offers a comprehensive benefits package, including health insurance, dental insurance, life insurance, and access to a 401k plan.

Equal Opportunity Employer

VillageMD is committed to providing equal employment opportunities to all employees and applicants without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Safety Notice

VillageMD prioritizes the safety of our employees and applicants. We do not use informal chat platforms for job searches or communications and will never request personal information through unsecured channels.

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