Hospital Customer Service Representative

3 days ago


Cleveland, Ohio, United States Cleveland Clinic Full time

Cleveland Clinic's Mission: Delivering exceptional patient care and a fulfilling career as a caregiver is at the heart of what we do. Our hospital is a leading institution in healthcare, recognized for its advanced research and innovative technology.

Job Description: The Patient Service Specialist will play a vital role in providing comprehensive, proactive, and 'Patient First' customer service to patients and visitors throughout their visit. This includes managing patient requests, appointment scheduling, patient registration, wayfinding, and other general inquiries.

Main Responsibilities:

  • Triaging patient issues using the established HEART Model, ensuring an outstanding patient experience.
  • Assisting patients to minimize issues and creating a welcoming environment.

Key Qualifications:

  • Associate's Degree may substitute for one year of experience.
  • Minimum two years of patient registration, appointment scheduling, insurance processing, or customer service/concierge experience.

Our Benefits:

  • Competitive salary range: $55,000 - $75,000 per year
  • A comprehensive benefits package that invests in your health, well-being, and future


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