Customer Service Representative

3 weeks ago


Cleveland, Ohio, United States Emerald Animal Hospital LLC Full time
Job Title: Customer Service Representative

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate at Emerald Animal Hospital LLC. As the first point of contact for our clients, you will play a vital role in ensuring a positive experience for pet owners and their animals.

The ideal candidate will possess excellent communication skills, be comfortable working with a variety of animals, and have proficiency in Microsoft Office and scheduling software. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.

**Job Summary:**

This is a full-time position responsible for greeting pet owners, checking in animal patients, collecting and confirming pet and owner information, answering phones, scheduling appointments, processing payments, and performing other administrative duties as assigned. The successful candidate will work collaboratively with our veterinary team to provide seamless support to our clients.

**Responsibilities:**
  • Greet owners as they arrive and check-in animal patients for their appointments
  • Collect and confirm pet and owner information
  • Answer phones and respond to client inquiries
  • Schedule, confirm, and cancel appointments
  • Process payments and maintain accurate records
  • Perform other administrative duties as assigned


**Qualifications:**
  • Excellent customer service skills and ability to work effectively with clients and coworkers
  • Comfortable working with a variety of animals and species
  • Proficiency in Microsoft Office, scheduling software, and other technology


**Compensation:**
Estimated salary range: $30,000 - $40,000 per year, depending on experience.

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