Sales Support Specialist
4 weeks ago
Honsador Lumber is seeking a highly skilled Sales Support professional to join our team. As a Sales Support Specialist, you will play a critical role in providing exceptional customer service and supporting the strategic plan and sales goals of our Branch.
Key Responsibilities:
- Determine customers' needs and recommend appropriate products and solutions, guiding customers to make informed decisions.
- Prepare and interpret customers' needs and job requirements from plan specifications, material listings, and other information provided.
- Respond to customer inquiries regarding product selection, order placement, pricing, and delivery schedules.
- Prepare accurate quotes and clarify product details, special order lead times, estimated arrival, and delivery.
- Communicate company processes and procedures regarding quote reviews, approvals, and production finalization.
- Continuously improve and maintain in-depth product knowledge and expertise.
- Code and input customer orders, pricing information, and schedule delivery of products.
- Follow up on deliveries to ensure materials arrive complete and on time.
- Maintain a weekly journal of quotes and sales activity reports.
- Attend product knowledge training and updates.
- Provide administrative support for quoting, selling, shipping, and receiving, delivery, and customer service.
- Use professional skills, courtesy, and respect when servicing and interacting with customers, vendors, and fellow coworkers.
- Participate in special projects, events, and tasks assigned by the General Manager to maintain and improve customer base and product sales.
Qualifications:
- Previous experience in sales, new construction, and/or commercial projects preferred.
- Able to work in a fast-paced team environment with time constraints, deadlines, and organize a large workload.
- Excellent communication and interpersonal skills.
- Basic knowledge of Microsoft Office (Word, Outlook, Excel) required.
- Excellent computer and math skills.
- Effective time management and prioritization skills.
- Ability to work in a team atmosphere.
Compensation: Yearly Salary
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