Hospitality Services Coordinator

18 hours ago


Avon, Ohio, United States East West Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Services Specialist to join our team at East West Hospitality. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Responsibilities
  • Provide high-quality customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work closely with the hospitality team to ensure that all guest requests are met and that the resort community is maintained to the highest standards.
  • Assist with the management of resort operations, including property maintenance, housekeeping, and front desk duties.
  • Develop and maintain relationships with guests, owners, and other stakeholders to ensure a positive and welcoming environment.
  • Stay up-to-date with industry trends and best practices to continuously improve our services and operations.
Requirements
  • High school diploma or equivalent required; 2+ years of experience in the hospitality industry or related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to read, write, and comprehend simple instructions, as well as present information to guests and colleagues.
  • Proficient in using computer software applications and familiar with local area amenities and events.
  • Strong command of proper business English, including spelling, grammar, and punctuation.
Benefits

We offer a comprehensive benefits package, including health insurance, dental and vision coverage, life insurance, and a 401(k) plan with employer match. Additionally, we provide paid time off, paid sick leave, and opportunities for career development and advancement.

About East West Hospitality

We are a leading hospitality services company dedicated to providing exceptional experiences for our guests and owners. Our mission is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We strive to cultivate and sustain an inclusive and welcoming environment where everyone thrives and feels like they belong.



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