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Operations Team Lead

2 months ago

New York, New York, United States Crate & Barrel Full time
Operations Team Lead

We're seeking a highly organized and efficient Operations Team Lead to join our team at Crate & Barrel. As a key member of our operations team, you will play a crucial role in creating a seamless customer experience by ensuring our stockroom and sales floor are always well-stocked and visually appealing.

Key Responsibilities:

  • Lead and manage the merchandising/stock team to achieve visual and operational excellence
  • Collaborate with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, and operations
  • Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors
  • Review KPI results and work with Assistant Store Leaders to identify opportunities and corrective actions
  • Communicate regularly with the functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance

Requirements:

  • 1+ years of customer service or retail experience
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent
  • Availability to work flexible hours on weekdays, evenings, and weekends

What We Offer:

  • Competitive hourly rate: $18.00 - $23.00
  • Opportunities for bonuses, sales incentives, and long-term incentives