Operations Lead

2 days ago


New York, New York, United States Bank of America Full time
Job Title: Operations Lead

At Bank of America, we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and well-being. As an Operations Lead, you will play a critical role in driving responsible growth and delivering exceptional results for our clients, teammates, and communities.

Key Responsibilities:
  • Develop and implement procedures to enhance productivity and efficiency in operations areas.
  • Serve as an escalation point to resolve complex operational issues and ensure compliance with policies.
  • Manage expense reporting, forecasting, and compensation decisioning for operations teams.
  • Lead and develop managers of operations teams, focusing on career development and talent planning.
Requirements:
  • 5+ years of experience leading production teams and people management.
  • 2+ years of Risk Management and/or Business Controls experience with a proven track record of identifying process gaps.
  • Strong executive presence and communication skills.
  • Familiarity with MS Office Suite and ability to work in a team environment.
Desired Qualifications:
  • Experience working in highly productive teams within a fast-paced environment.
  • College degree or comparable work experience.
Skills:
  • Business Operations Management
  • Process Management
  • Process Performance Measurement
  • Result Orientation
  • Customer and Client Focus
  • Planning
  • Reporting
  • Risk Management
  • Talent Development
  • Fraud Management
  • Interpret Relevant Laws, Rules, and Regulations
Work Environment:

This role is eligible for benefits and is a full-time position with a competitive salary range of $107,000 to $200,000 per year, depending on experience and qualifications.

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and well-being.



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