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Patient Services Coordinator
2 months ago
As a Front Desk Representative at Orthopaedic Solutions Management, you will play a crucial role in ensuring a welcoming and efficient environment for our patients. Your responsibilities will encompass a variety of tasks aimed at enhancing patient experience and maintaining operational excellence.
Key Responsibilities:
- Prepare the office area for patient arrivals by ensuring all necessary equipment is operational and the front desk is organized.
- Welcome patients with a friendly demeanor, introducing yourself and providing assistance as needed.
- Communicate any potential delays in service to patients promptly.
- Guide patients in using the intake tablet and assist those who may have difficulties.
- Verify that all required patient information is accurately completed.
- Check that patients' identification and insurance details are current and consistent with our records.
- Confirm the presence of valid authorizations in patient accounts.
- Ensure insurance benefits are verified within the required timeframe.
- Collect necessary payments including co-pays and outstanding balances.
- Inform patients about the credit card on file policy and secure necessary agreements.
- Initiate the check-in process using our electronic medical record system.
- Prepare and print financial agreements, ensuring patient signatures are obtained.
- Upload external imaging files into our PACs system as required.
- Organize documentation for the following day's appointments.
- Schedule follow-up visits for patients as needed.
- Complete daily financial reconciliations.
- Process payments for disability forms when necessary.
- Scan and archive daily batches of documents appropriately.
- Maintain smooth clinic operations by promptly reporting any issues to the supervisory staff.
- Adhere to all policies and procedures established by Orthopaedic Solutions Management.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- A minimum of 2 years of experience in a healthcare setting.
- Proficient data entry skills.
- Exceptional customer service and communication abilities.
- Strong organizational skills with the ability to manage multiple tasks effectively.
Preferred Qualifications:
- Experience in Orthopaedics.
- Familiarity with Athena EMR.
- Fluency in Spanish is a plus.
