Patient Services Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Patient Services Representative to join our revenue cycle team in a full-time phone triage and administrative support position.
This role is an important part of our administration team, responsible for answering and routing a high-volume of incoming phone calls, supply ordering, and other miscellaneous administrative tasks while providing crucial support as a member of our Revenue Cycle team by addressing caller's billing or insurance inquiries, processing patient payments, and overseeing incoming and outgoing mail responsibilities.
Responsibilities- Route incoming phone calls to appropriate party
- Sort, Scan and distribute incoming mail including patient and insurer payments, payor correspondence, and returned statement mail
- Manage and order supplies for office and field staff
- Manage outgoing mail and shipping including the generation of collection letters
- Assist with various administrative tasks as needed
- Process payment(s) on behalf of patient or patient representative
- Generate printed claim materials, process and mail
Monday-Thursday 8am-5pm & Friday 8am-3pm (no evenings or weekends)
Location(Hybrid)
This hybrid role is based out of the Tampa office. The work environment includes alternating weeks in office and working remote.
Bluestone Physician Services - Tampa Office
10150 Highland Manor Drive
Tampa, FL
33610
Salary$17-21/hr. Salary will be commensurate with experience.
Qualifications- Education/Certification/Experience
- High school diploma or equivalent required
- Previous phone experience preferred, but not required
- Knowledge/Skills/Abilities
- Knowledge or an understanding of healthcare documents and patient care notes preferred, but not required
- Knowledge or understanding of insurance, billing or collections best practices preferred, but not required
- Detail oriented and accurate
- Collaborates effectively within team setting with clinical and non-clinical staff
- Ability to deal with change and ambiguity
- Excellent interpersonal and customer service skills
- Excellent written and verbal communication skills
- Computer proficient, 45+ WPM typing
- Demonstrated compatibility with Bluestone's mission and operating philosophies
- Demonstrated ability to read, write, speak, and understand the English language
- Health Insurance
- Dental Insurance
- Vision Materials Insurance
- Company paid Life Insurance
- Company paid Short and Long-term Disability
- Health Savings Account (with employer contribution)
- Flexible Spending Account (FSA)
- Retirement plan with 4% matching contributions
- Eight paid holidays for office closures plus two floating holidays
- Three weeks (15 Days) Paid Time Off (PTO)
- Regular business hours
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