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Patient Care Coordinator
1 month ago
This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. The Patient Care Coordinator ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This position supports establishing the practice as the premier destination for all vision needs within the community.
Key Responsibilities
- Greets patients without delay and promptly answers the telephone in a friendly and courteous manner.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
- Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
- Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
- Determines both medical and vision insurance eligibility in accordance with patients' current plan coverage.
- Ensures all office systems are maintained.
- Maintains a safe working environment for all team members and patients.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related tasks as needed.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time-keeping requirements.
- Adheres to all company policies and procedures.
- Consistently maintains proper dress code.
- Performs other administrative responsibilities as assigned by Practice Manager or as business needs.
- High School graduate or equivalent.
- 2+ years of office experience in a healthcare setting.
- Strong customer service skills (internal and external).
- Strong communicator and listener.
- Problem-solving ability.
- Organization skills.
- Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications.
- Basic knowledge of services, products, vision insurance plans/coverage, and office operations.
- Strong interpersonal skills.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.