Billing Operations Specialist

2 weeks ago


Gurnee, Illinois, United States North Shore Water Reclamation District Full time
Job Overview

Position: Billing Operations Specialist

Department: Administrative Services

Role Summary: This position is responsible for managing water consumption billing data and addressing customer inquiries related to billing issues. Strong customer service abilities are essential. Candidates should have prior experience interacting with the public, proficiency in MS Office (Word and Excel), and possess a valid driver's license.

Key Responsibilities:

  1. Manage water consumption billing data, ensuring accuracy and updating customer files as necessary.
  2. Address customer inquiries and billing concerns, investigating issues to determine appropriate resolutions.
  3. Draft and send correspondence to customers regarding their accounts.
  4. Conduct in-person meetings with customers to discuss account-related matters.
  5. Process payments manually and through electronic methods, ensuring accuracy in the financial records.
  6. Verify payment batches against cash received to maintain accurate financial reporting.
  7. Research and prepare estimated final bills for real estate transactions.
  8. Generate and distribute billing statements to customers.
  9. Act as a representative for the District during customer water service interruptions.
  10. Perform various administrative duties, including front desk responsibilities and assisting with training of seasonal staff.
  11. Mentor high school students participating in work-study programs, guiding them in administrative tasks.

Required Skills and Qualifications:

Education: High School diploma or equivalent.

Experience: Minimum of two years in a related field.

Skills: Basic math proficiency, strong interpersonal skills, data entry capabilities, and familiarity with standard office software.

Licenses: Must hold a valid driver's license.

Work Environment: Typical office conditions with standard physical and visual demands associated with office work.

Company Overview: The North Shore Water Reclamation District (NSWRD) is a municipal organization dedicated to the management and protection of water resources. Established in 1914, the NSWRD operates extensive sewer infrastructure and is committed to environmental stewardship and the sustainable reuse of water resources.



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