Account Manager/Collections Specialist
1 month ago
RNR TIRE EXPRESS - Kansas City is a leading retailer of quality tires and custom wheels, offering convenient and affordable payment options to fit each customer's unique budget.
As a national franchise with over 170 locations in 27 states, we've built a culture around serving our customers and not just providing them customer service.
We empower our employees with excellent training and tools, enabling them to provide our customers with a unique and exceptional experience.
Job SummaryWe're seeking a dedicated and self-driven Account Manager/Collections Specialist to join our team. This role involves meeting weekly goals and enhancing the customer and company's relationship.
The ideal candidate will help customers stay current with their agreed-upon payment plans, obtain product ownership, and increase customer satisfaction.
Key Responsibilities- Recognize and create opportunities to renew customer agreements
- Contact customers by phone whose agreements have expired
- Demonstrate diligence, urgency, impartiality, and consistency regarding accounts
- Contact references on expired accounts
- Schedule voluntary turnins of merchandise
- Handle field collections and deinstallations
- Strong verbal communication skills
- Strong computer skills
- Complete 25 calls per hour
- Valid state driver license
- Pass drug screen and background check
- Flexible work schedule
- Stand for long periods of time
- Lifting and exerting up to 40 lbs
- Availability to speak Spanish is a plus
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- 8 hour shift
- Monday to Friday
- Weekend availability
Please submit a ZippyApp application package, which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
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