Customer Service Representative

3 days ago


Canton, Ohio, United States Brian Hoy - State Farm Agent Full time
Job Overview

Brian Hoy - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities
  • Engage with customers to provide friendly and efficient assistance with policy inquiries, updates, and claims.
  • Utilize digital tools and platforms to connect with a younger demographic and enhance customer satisfaction.
  • Collaborate with a dynamic team to ensure timely and effective issue resolution.
  • Proactively identify opportunities to exceed customer expectations and improve overall customer satisfaction.
Requirements
  • Excellent communication skills, both written and verbal.
  • Tech-savvy with a familiarity with digital communication tools.
  • Customer-oriented mindset with a strong desire to exceed expectations.
  • Ability to adapt to a fast-paced, evolving work environment.
  • Previous customer service experience is a plus, but not required.
Perks
  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Fun and inclusive work environment with team-building events.
  • Emphasis on work-life balance.


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