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Customer Service Representative

2 months ago

Canton, Ohio, United States Linda MacDonald - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Linda MacDonald - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and policy information.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Process insurance claims efficiently and effectively, following up with clients to ensure satisfaction.
  • Maintain accurate records of customer interactions, providing valuable insights for future improvements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results.
  • Previous customer service experience preferred, with a proven track record of success.
What We Offer
  • A competitive salary and bonus structure, reflecting your performance and contributions.
  • A flexible schedule, allowing you to balance work and personal life.
  • Opportunities for advancement and professional growth, within our dynamic and supportive team.
  • A comprehensive benefits package, including paid time off and training & development opportunities.