Member Team Lead

2 days ago


Roanoke, Virginia, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our Business Operations team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving member complaints and issues
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate goals and feedback to associates and provide training on processes and procedures
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
  • Assist members with transporting items and utilize cart retrieval equipment according to company policies and procedures
  • Maintain parking lot and ensure club pick up orders are filled
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities
Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits

We offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Some of our benefits include:

  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Hourly Wage Range

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.


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