Restaurant Team Lead

5 days ago


Roanoke, Virginia, United States AEG Full time
About the Role

The Restaurant Team Lead is a key member of our team at AEG, responsible for overseeing the daily operations of our restaurant and ensuring exceptional guest experiences.

Key Responsibilities
  • Supervise and coordinate the work of restaurant staff, ensuring seamless service delivery and maintaining a clean and presentable work environment.
  • Monitor and maintain knowledge of menu items, specials, and promotions, providing updates to team members as needed.
  • Ensure compliance with liquor laws and regulations, as well as departmental food and franchise contractual agreements.
  • Conduct end-of-shift reports and troubleshoot technical issues with Point of Sale systems, facilities, and equipment.
  • Provide ongoing supervision, mentoring, and coaching to team members, promoting a positive and enthusiastic work environment.
  • Monitor product quality and guest satisfaction, making adjustments as necessary to maintain high standards.
Requirements
  • High school diploma or equivalent required; 1+ year of supervisory experience in a restaurant or hospitality environment preferred.
  • Ability to communicate effectively with team members, management, and guests in a clear, respectful, and business-like manner.
  • Ability to work well in a fast-paced, team-oriented environment and adapt to changing circumstances.
  • Valid Health Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings must be obtained and maintained.

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