Division E-commerce Specialist

2 weeks ago

Cincinnati, Ohio, United States Kroger Full time
Job Summary

We are seeking a highly skilled E-commerce Field Specialist to join our team at Kroger. As a key member of our division, you will play a critical role in ensuring the success of our e-commerce operations.

Key Responsibilities
  • Provide support to the division e-commerce manager in ensuring procedures and company guidelines are followed to achieve sales objectives, goals, and budgets.
  • Assist in the training and development of the stores' e-commerce team, promoting a culture of respect, honesty, integrity, diversity, inclusion, and safety.
  • Ensure that local, state, and federal laws, food safety procedures, and company guidelines are followed.
  • Assist in recruiting, selecting, and hiring qualified associates for division e-commerce departments and ensure stores are sufficiently staffed to handle business demands.
  • Participate in delivering training to the division's e-commerce team for all e-commerce functions and duties at new and existing locations.
  • Assist store e-commerce teams in achieving annual division performance goals for quality, efficiency, and positive customer experiences.
  • Assist store e-commerce teams in meeting division and expense budgets.
  • Assist in the e-commerce department's analysis and response to the competitive landscape.
  • Communicate the e-commerce strategy with division district managers, district coordinators, store e-commerce supervisors, and associates.
  • Work with the store e-commerce team and division staff on resolving operational issues.
  • Assist with addressing customer feedback, questions, or concerns.
  • Visit store e-commerce sites to assist teams in maintaining operational and customer service standards; address immediate concerns and work with teams to provide solutions to issues.
  • Ensure preventive maintenance protocols for equipment are being followed.
  • Measure productivity and customer satisfaction levels for store e-commerce department associates; assist store e-commerce supervisor in creating continuous improvement plans.
Requirements
  • High School Diploma or GED
  • Excellent oral/written communication skills
  • Ability to stoop, kneel, or crouch several times per hour
  • Must be able to stand for extended periods of time and/or walk constantly
  • Must be able to lift objects up to 25 pounds frequently and objects up to 50 pounds several times throughout the day
  • Basic knowledge of computers
  • Strong organizational and leadership skills
Desired Qualifications
  • Bachelor's Degree
  • Any retail management experience
  • Any experience with and knowledge of point of sale (POS)
  • Any experience in a warehouse environment
  • Knowledge of e-commerce business

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