E-Commerce Sales Specialist
4 weeks ago
We are seeking a highly skilled E-Commerce Sales Specialist to join our team at Tire Discounters. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support across various e-commerce platforms.
Key Responsibilities- Serve as the customer service sales representative for wheels, tires, and accessories across 3rd party platforms (e.g., eBay, Amazon, Walmart, Shopify, etc.)
- Identify opportunities to increase BWT sales via the various e-commerce platforms
- Measure, monitor, and maintain key performance indicators used by 3rd party selling marketplaces to ensure a positive selling and buying experience
- Highlight issues/trends and escalate to manager as needed
- Partner with various 3rd party platforms to improve listings and achieve top-rated seller status
- Perform customer service activities by assisting e-commerce customers via phone call and email
- Process orders, handle returns, and supply return labels to support an outstanding customer experience
- Customer-centric with strong customer service skills
- Demonstrated customer sales and support success
- Acute multi-tasker and ability to project calm under duress
- Excellent communication and organizational skills
- Basic math and analytical skills
- Ability to operate computer, Microsoft Office, and Excel
Tire Discounters offers a dynamic and supportive work environment, with opportunities for career growth and development. We provide comprehensive benefit plans, industry-leading training and development programs, and a variety of career paths to choose from.
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E-Commerce Sales Specialist
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