SaaS Software and Data Support Specialist
3 weeks ago
We are seeking a highly skilled SaaS Software and Data Support Specialist to join our team at TrueCommerce. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our software as a service model.
Key Responsibilities- Monitor inputs and outputs to the system, investigating process exceptions and tracing problems to their source.
- Resolve data issues and provide data preparation, processing, and VMI application maintenance support to the Customer Care Team.
- Assist customers with system and data-related phone and email inquiries.
- Liaise with our APAC and European Operational Specialists for non-US customers.
- 2-3 years of experience with databases and data manipulation, including writing queries.
- Advanced customer service, verbal communication, written communication, organizational, attention to detail, and troubleshooting skills.
- Bachelor's degree in Business Administration or a related field, or a degree in Information Technology or a related field.
At TrueCommerce, we provide an open and positive work environment where employees can grow and develop. We offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional development.
We are committed to diversity and inclusion in the workplace and welcome applications from candidates from diverse backgrounds.
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SaaS Software and Data Support Specialist
3 weeks ago
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