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Guest Services Representative
2 months ago
We're on a mission to put the world on vacation, and we need your help As a Guest Services Agent, you'll be the face of our company, delivering warm welcomes and exceptional service to guests from around the globe. Your friendly demeanor, excellent communication skills, and attention to detail will make all the difference in creating unforgettable memories for our travelers.
Key Responsibilities:
- Provide warm welcomes and exceptional service to guests, ensuring their stay is nothing short of remarkable.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
- Process cash and credit card transactions with precision and accuracy.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
- A professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write, and understand English.
- The ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- The ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Our benefits include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, wish day paid time to volunteer, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program. We're an equal opportunity employer and welcome applications from all qualified candidates.
