Technical Support Specialist
6 days ago
Pretium Enterprise Services is a dynamic and innovative company that offers a unique opportunity for technical professionals to grow and develop their skills. As a Technology Delivery Engineer, you will play a key role in resolving complex technical issues, mentoring junior team members, and driving continuous improvement initiatives.
Key Responsibilities
Provide advanced technical support to customers via phone, email, chat, and remote assistance, serving as a subject matter expert and primary point of contact for escalated issues.
Lead troubleshooting efforts for complex hardware, software, and network-related problems, utilizing in-depth technical knowledge and diagnostic tools to identify root causes and implement effective solutions.
Mentor and coach junior technical support team members, providing guidance on best practices, troubleshooting methodologies, and customer interaction techniques.
Collaborate closely with cross-functional teams to investigate and resolve complex technical issues, driving timely resolution and customer satisfaction.
Develop and maintain strong relationships with key customers, serving as a trusted advisor and advocate to ensure their technical support needs are met and exceeded.
Continuously assess and improve technical support processes, workflows, and documentation to enhance efficiency, scalability, and customer experience.
Document all technical inquiries, incidents, and resolutions in a ticketing system, ensuring thorough and accurate records are maintained for tracking and reporting purposes.
Requirements
Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
Minimum of four years of experience in technical support or a customer-facing role.
Advanced technical proficiency with a deep understanding of hardware, software applications, operating systems, and network infrastructure.
Demonstrated expertise in troubleshooting complex technical issues, utilizing diagnostic tools, log analysis, and debugging techniques.
Strong leadership and mentoring skills with the ability to inspire and develop junior team members.
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to customers and internal stakeholders.
Proven track record of delivering exceptional customer service and driving customer satisfaction.
Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.
Vaccination against Covid-19 is required, except where prohibited pursuant to state or local law.
Ability to work full time in office in Dallas, TX.
What We Offer
Pretium Enterprise Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.
Please see the firm's policy regarding how it collects and processes your personal information.
-
Technical Support Specialist
2 weeks ago
, FL, United States Intrepidus Talent Solutions Full timeJob Title: Technical Support SpecialistAt Intrepidus Talent Solutions, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical support to our customers, primarily consisting of Emergency Management Agencies and Nuclear Plants throughout the US.Key...
-
Technical Support Specialist
6 days ago
Greensboro, NC, United States Advanced Personnel Resources, Inc. Full timeJob Title: Technical Support SpecialistAdvanced Personnel Resources, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support via phone, chat, or email...
-
Technical Support Specialist
1 week ago
United, United States HCL Technologies Full timeJob Title: Technical Support SpecialistAt HCL Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing front-line user support for tools, technologies, and products.Key Responsibilities:Provide technical support and solutions to customers across a...
-
Technical Support Specialist
2 days ago
Tallahassee, FL, United States Danfoss Full timeJob Title: Technical Support SpecialistAt Danfoss, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring that they receive the best possible service and solutions to their technical issues.Key Responsibilities:Provide...
-
Technical Support Specialist
3 weeks ago
, MI, United States Comrise Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Comrise. As a key member of our support team, you will be responsible for providing technical assistance to field engineers, technicians, and product support personnel.Key ResponsibilitiesTechnical Support: Respond to technical inquiries and provide support to...
-
Technical Support Specialist
2 weeks ago
, CO, United States ExpertHiring Full timeJob OpportunityWe are seeking a skilled Technical Support Specialist to join our team at ExpertHiring. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users, ensuring their productivity and satisfaction.Key Responsibilities:Provide timely and effective technical support for end-user...
-
Technical Support Specialist
2 weeks ago
Sacramento, CA, United States VirtualVocations Full timeA company is looking for a Technical Support Specialist responsible for ensuring an efficient and pleasant support experience for customers. Key Responsibilities Deliver customer-focused service across multiple support channels Triage and escalate customer inquiries thoughtfully and promptly Become a product and process expert to support both...
-
HVAC Technical Support Specialist
1 week ago
, OH, United States Famous Supply Full timeJob Title: HVAC Technical Support SpecialistWe are seeking a highly skilled HVAC Technical Support Specialist to join our team at Famous Supply. As a Technical Support Specialist, you will play a critical role in providing technical expertise and support to our customers, contractors, and internal teams.Key Responsibilities:Contractor Training: Lead...
-
Technical Support Specialist
1 week ago
, CA, United States Tierzero Full timeJob OpportunityTierzero is a leading provider of business telecommunications solutions, offering a range of services including local and long-distance calling, data networking, and high-speed internet. We are seeking a highly motivated individual to join our team as a Technical Support Specialist.Key Responsibilities:Provide first-line technical support to...
-
IT Support Specialist
1 week ago
, TX, United States Fund Services Group Full timeJob OverviewFund Services Group is a leading provider of operational excellence solutions for private fund managers. We support the entire life-cycle of our clients' private funds and management companies, managing investments, investor experiences, and compliance, finance, and human resource solutions.We are seeking a highly motivated and detail-oriented IT...
-
Technical Support Specialist II
6 days ago
, NH, United States D-H Lebanon-MHMH Full timeJob SummaryWe are seeking a skilled Technical Support Specialist II to join our team at Dartmouth Health. As a frontline technical support professional, you will be responsible for receiving, documenting, and handling tickets, providing information, restoring service, and escalating tickets as needed.Key ResponsibilitiesProvide technical support to customers...
-
Technical Services Specialist
2 weeks ago
, TX, United States Aramco Services Company Full timeJob OpportunityAt Aramco Services Company, we are seeking a talented individual to join our Technical Services team. Our team is focused on finding innovative technologies that ensure safe and reliable operations, contributing to the success of our organization.Technical Services DepartmentWe are looking for a summer student to assist our senior engineers in...
-
Senior Technical Support Specialist
2 weeks ago
Indianapolis, IN, United States VirtualVocations Full timeA company is looking for a Senior Technical Support Specialist I to join their Customer Support team. Key Responsibilities Assist customers with technical issues via email and phone, ensuring a positive customer experience Document customer interactions in Zendesk and identify trends for product improvements Collaborate with engineering and QA teams...
-
Junior Technical Support Specialist
2 weeks ago
Saint Louis, MO, United States VirtualVocations Full timeA company is looking for a Jr. Technical Support Specialist with SQL experience on the East Coast, US, for a remote position. Key Responsibilities: Provide advanced technical support for clinical trial software systems Troubleshoot escalated technical issues and collaborate with internal teams for optimal solutions Create, validate, and execute SQL...
-
Technical Support Specialist
2 days ago
Seattle, WA, United States TEKsystems Full timeDescription:Our client in South Seattle is looking for an on-site Technical Support Specialist to join their team. The culture at this facility is fun, social and very team oriented. Our team member will handle all day-to-day technical projects and support. They will work closely with their co-workers not only in Seattle, but also around North America to...
-
National Field Support Specialist
4 weeks ago
, MO, United States SPECTRUM Full timeAbout the RoleSpectrum is seeking a highly skilled National Field Support Specialist to join our Field Operations team. As a key member of our team, you will play a vital role in ensuring the delivery of exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support and troubleshooting to Field Technicians...
-
Technical Documentation Specialist
1 week ago
Arlington, TX, United States System One Full timeJob Title: Technical Documentation SpecialistSystem One is seeking a highly skilled Technical Documentation Specialist to join our team. As a Technical Documentation Specialist, you will be responsible for developing and validating technical documentation written to Military Specifications.Key Responsibilities:Develop and validate Interactive Electronic...
-
Technical Support Specialist
1 week ago
Greenville, NC, United States Focus Services Full timeJOB SUMMARYFocus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.Focus Services is a leader in the call center industry with a dynamic team of employees in 11 contact centers...
-
Technical Support Specialist
2 weeks ago
United, PA , USA, United States HCL Technologies Full timeJob OverviewHCL Technologies is seeking a skilled Technical Support Specialist to provide exceptional support for on-call escalations and perform root cause analysis of reported issues.Key ResponsibilitiesIndependently resolve tickets within agreed service level agreements (SLAs)Adhere to quality standards, regulatory requirements, and company policiesEngage...
-
Technical Support Specialist
6 days ago
, UT, United States Pretium Full timeUnlock Your Potential as a Technology Delivery EngineerPretium Enterprise Services is a dynamic and innovative company that empowers its team members to drive growth, innovation, and transformation. As a Technology Delivery Engineer, you will play a pivotal role in resolving complex technical issues, mentoring junior team members, and driving continuous...