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National Field Support Specialist

2 months ago

MO United States SPECTRUM Full time
About the Role

Spectrum is seeking a highly skilled National Field Support Specialist to join our Field Operations team. As a key member of our team, you will play a vital role in ensuring the delivery of exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide technical support and troubleshooting to Field Technicians in the field
  • Use a sophisticated smartphone-based handheld tool to complete provisioning, device configuration, and signal measurements
  • Collaborate with Field Technicians to resolve complex technical issues and provide solutions to customers
  • Develop and maintain strong relationships with customers and internal stakeholders
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer savvy
  • Skills: Communication, dependability, multi-tasking, and customer service
  • Abilities: Problem-solving, critical thinking, willingness to learn, and tech savvy
Preferred Qualifications
  • College Coursework or equivalent experience in a technical background
  • 2+ years of experience in telecommunications, call center, or high-speed data, video, or voice
About Spectrum

Spectrum is a leading provider of broadband services, including internet, TV, and phone. We are committed to delivering exceptional customer service and technical support to our customers. As a National Field Support Specialist, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers.