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National Field Support Team Lead

2 months ago

Billings, Montana, United States SPECTRUM Full time
{"title": "National Field Support Supervisor", "description": "Be a Leader in Change Management

At Spectrum, we're looking for a skilled National Field Support Supervisor to join our team. As a leader in change management, you'll be responsible for managing a team of employees and implementing efficient processes to drive success.

Key Responsibilities:

  • Manage a team of employees and implement change management strategies
  • Review and resolve escalated issues
  • Provide daily duties and reporting for representatives
  • Manage daily workload and optimize team performance

What You'll Bring:

  • Associate's degree or equivalent experience
  • 4+ years of dispatch or customer service experience
  • 3+ years of workforce administration or equivalent experience
  • Technical skills in MS Office
  • Strong communication, leadership, and problem-solving abilities

About Spectrum:

We're a leading provider of entertainment and communications services, connecting nearly 32 million customers across our 41-state footprint. Our mission is to deliver exceptional service and exceed customer expectations.

Why Join Us:

  • Competitive pay and benefits package
  • Opportunities for growth and development
  • Dynamic work environment with a focus on customer satisfaction

Apply Now:

Ready to take your career to the next level? Apply now and join our team of dedicated professionals.

", "lang_code": "en-US"}