National Field Support Supervisor

4 days ago


Billings, Montana, United States SPECTRUM Full time

At Spectrum, we're looking for a skilled leader to manage our National Field Support (NFS) team. As a National Field Support Supervisor, you'll be responsible for overseeing the daily operations of our dispatch center, ensuring that our customers receive exceptional service.

The ideal candidate will have a strong background in dispatch or customer service, with experience in workforce administration and technical skills. You'll be responsible for reviewing and resolving escalated issues, providing daily duties for representatives, and managing the daily workload.

Key Responsibilities:

  • Manage a team of employees to ensure efficient and successful work environment
  • Review and resolve escalated issues
  • Provide daily duties for representatives
  • Manage daily workload

What We Offer:

  • Competitive pay and benefits package
  • Opportunities for growth and development
  • A dynamic and supportive work environment

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.



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