Client Service Coordinator

2 days ago

Stamford, Connecticut, United States Visiting Angels Full time

Visiting Angels of Fairfield is seeking a Client Service Coordinator to join our award-winning team. As a Client Service Coordinator, you will play a vital role in providing home care services to seniors in our community.

**Benefits:**
* Competitive salary, $25-$30/hour, based on experience
* Health, dental, and vision insurance
* Paid time off (PTO)
* A supportive and employee-centric culture
* Comprehensive orientation
* Ongoing educational, training, and certification opportunities

**Position Purpose:**
The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Service Coordinator will work with office staff and direct care staff to ensure adequate staffing and ongoing client needs are met.

**Principal Accountabilities and Essential Functions:**

* Process all referrals received from intake, direct email, or phone in a timely manner
* Match clients with appropriate caregivers who can fully meet the needs required
* Ensure all cases are staffed appropriately
* Ensure staff arrives on time and arrange coverage for late and called-out/no-show caregivers
* Foster relationships with clients and family members
* Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
* Obtain, document, and maintain all pertinent information with respect to clients and caregivers in Clearcare system
* Communicate client concerns and caregiver issues to appropriate team members without delay
* Assist in coordinating referrals to community agencies, when appropriate
* Must be available to be on-call for evenings and weekends on a rotating schedule

**Required Job Knowledge and Skills:**

* College degree or related experience
* Computer literate with all Microsoft programs and ability to learn new software programs
* Ability to multi-task
* Able to work in a fast-paced environment and manage disruptions
* Exceptional problem-solving skills
* Exceptional customer service skills
* Ability to use discretion, prioritize, and make decisions independently and in concert with other staff
* Ability to resolve client and caregiver issues in an efficient and timely manner

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