Hotel Guest Services Lead

3 weeks ago


Van Horn, Texas, United States Palette Hotels Full time
Key Responsibilities

As a Front Desk Supervisor, your key responsibilities will include:

  • Supervising the front desk operations, including checking-in and checking-out guests, handling room assignments, and resolving guest complaints
  • Providing exceptional customer service, responding to guest inquiries, and addressing any concerns or issues
  • Maintaining a clean and organized front desk area, ensuring that all necessary supplies and equipment are available
  • Collaborating with other hotel departments, such as housekeeping and food and beverage, to ensure seamless operations and exceptional guest experiences


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