Customer Service Supervisor

1 week ago


Van Horn, Texas, United States Palette Hotels Full time
About the Position:
We are looking for a dedicated and experienced Front Desk Supervisor to join our team at Palette Hotels. As a front desk supervisor, you will play a critical role in delivering exceptional guest service, managing front desk operations, and supporting the overall success of our hotel.

Key Responsibilities:
* Ensure seamless communication between front desk and other departments, including housekeeping, food and beverage, and maintenance
* Respond to guest inquiries and resolve any issues that may arise in a timely and professional manner
* Conduct regular audits to ensure accuracy and compliance with hotel policies and procedures
* Develop and implement strategies to improve guest satisfaction and increase repeat business
* Collaborate with other supervisors to ensure consistent and high-quality service delivery across all departments

Requirements:
* 2+ years of experience in a similar role or supervisory experience in the hospitality industry
* Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
* Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
* Ability to work effectively in a fast-paced environment and adapt to changing priorities
* High school diploma or equivalent required; degree in hospitality or related field preferred
* Salary: $50,000 - $65,000 per year

About Us:
At Palette Hotels, we value our employees and offer a range of benefits, including competitive salaries, comprehensive health insurance, and extensive training and development opportunities. We are an equal opportunity employer and welcome applications from diverse candidates.

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