Front Office Operations Lead
2 days ago
As a Front Desk Supervisor, you will be responsible for leading the front desk team and providing exceptional guest service at Palette Hotels. This is a challenging yet rewarding role that requires strong leadership and communication skills, as well as a deep understanding of the hospitality industry.
Key Responsibilities:
* Lead the front desk team to deliver exceptional guest service and meet departmental goals and objectives
* Manage day-to-day front desk operations, including checking in and checking out guests, assigning rooms, and responding to guest inquiries
* Develop and implement strategies to improve guest satisfaction and increase repeat business
* Collaborate with other supervisors to ensure consistent and high-quality service delivery across all departments
* Stay up-to-date on hotel policies, services, and amenities to provide expert knowledge to guests and staff members alike
Requirements:
* 2+ years of experience in a similar role or supervisory experience in the hospitality industry
* Strong leadership and communication skills, with the ability to motivate and inspire team members
* Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions
* Ability to work effectively in a fast-paced environment and adapt to changing priorities
* High school diploma or equivalent required; degree in hospitality or related field preferred
* Salary: $55,000 - $70,000 per year
About Us:
At Palette Hotels, we value our employees and offer a range of benefits, including competitive salaries, comprehensive health insurance, and extensive training and development opportunities. We are an equal opportunity employer and welcome applications from diverse candidates.
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