Guest Services Coordinator

3 days ago


Van Horn, Texas, United States Palette Hotels Full time

The Guest Services Coordinator plays a vital role in creating memorable experiences for our guests at Palette Hotels in Van Horn, TX. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

Duties and Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.
  • Manage the front desk team, including scheduling and performance evaluations.
  • Collaborate with other departments to ensure smooth hotel operations.
  • Maintain accurate records and reports, including guest feedback and complaints.
Requirements

To succeed in this role, you should have:

  • A strong background in hospitality, with previous experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • A commitment to delivering exceptional customer service.
  • Flexibility to work varied shifts, including evenings and weekends.
Compensation and Benefits

This role offers a salary range of $55,000 - $70,000 per year, based on experience. You will also enjoy benefits, including health insurance, paid time off, and opportunities for career advancement.



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