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Mortgage Loan Specialist

2 months ago

Philadelphia, Pennsylvania, United States UMortgage Full time
Position Overview

Role: Loan Coordinator

Department: Operations

Team: Setup

Company Culture

At UMortgage, we prioritize a customer-focused, service-oriented approach. Our primary goal is to facilitate home purchases while emphasizing consumer education, fostering relationships with real estate agents, and delivering a tailored experience for home buyers. We aim to empower our team members to provide an exceptional experience consistently, while building lasting relationships.

Key Responsibilities

We are seeking a meticulous and positive team player to assist in coordinating and verifying loan information during the setup phase. The Loan Coordinator will be responsible for the initial assessment of submitted loans to ensure all documentation is complete and accurate before registration. The ideal candidate should possess a background in service, along with outstanding multitasking and problem-solving abilities. If you enjoy engaging with people and are interested in professional growth within a dynamic work environment, we encourage you to consider this opportunity.

Core Duties Include:

  • Uphold and exemplify our company’s core values and customer-centric model to deliver excellent service throughout the loan process.
  • Prepare and manage all documentation for new and existing loans, including loan disclosures.
  • Serve as the initial contact once the application process is complete.
  • Maintain consistent follow-up and ensure timely communication with third parties to gather necessary documents.
  • Evaluate the loan upon receipt and verify that all borrower information has been entered into the loan origination system (LOS).
  • Document and review the borrower’s loan, property, credit, and financial details to ensure precision.
  • Provide updates and assistance to the Loan Originator and borrower as required.
  • Register, lock, and disclose files in collaboration with internal stakeholders.
  • Request and place orders as necessary for each file, submit to the lender, and obtain third-party documents (e.g., title, homeowners insurance, appraisal, HOA, etc.).
  • Transition signed and disclosed files to processing for the continuation of the loan procedure.
  • Engage and communicate proactively with both internal and external parties, including:
    • Internal: Loan Originators, Loan Processors, Team Leaders, Lock Desk, and other Operations team members.
    • External: Underwriters, real estate agents, borrowers, title companies, attorneys, homeowners insurance agents, and escrow agents.
  • Monitor and document any potential issues for review (e.g., late payments within the Derogatory Summary of a credit report) in all relevant systems.
  • Become proficient with ARIVE (LOS) and various lender portals.
  • Perform additional responsibilities as needed based on business requirements.

Qualifications Required:

  • Bachelor's degree or equivalent experience.
  • 5+ years of experience in mortgage operations.
  • Experience with registering, locking, and disclosing residential mortgage loans.
  • Excellent verbal and written communication skills.
  • Team-oriented, adaptable, and accountable.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize and manage multiple projects and deadlines.
  • Capacity to learn quickly and work independently in a high-volume environment.
  • Self-motivated and goal-oriented.
  • Familiarity with systems such as Salesforce, or the ability to learn new systems swiftly.
  • Ability to work autonomously with minimal supervision.

Benefits Offered at UMortgage:

  • Health insurance
  • Dental coverage
  • Vision insurance
  • Flexible Spending Accounts (FSA) / Health Savings Accounts (HSA)
  • 401k / Roth IRA options
  • Generous Paid Time Off (PTO) plan
  • Opportunity to work with one of the fastest-growing companies in America
  • Collaboration with teams across the United States
  • Our commitment to a culture of continuous improvement
  • Options for team member ownership
  • Accelerated career advancement opportunities

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