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Loss Mitigation Specialist

4 weeks ago

Philadelphia, Pennsylvania, United States Guild Mortgage Full time
Job Summary

The Loss Mitigation Specialist plays a critical role in ensuring the smooth operation of our mortgage banking functions. This position is responsible for ensuring that titles are clear and endorsements are obtained after FHA/VA loan modifications are finalized. The ideal candidate will have a strong understanding of mortgage loan documents and be able to work effectively in a fast-paced environment.

Key Responsibilities
  • Order date downs and/or title endorsements for modifications
  • Contact borrower to obtain and clarify information and documentation related to liens and judgments
  • Contact lien holders to obtain subordination requirements
  • Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter
  • Follow up on outstanding issues to ensure decision process is completed in a timely manner and in accordance with regulations and guidelines
  • Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and as promised
  • Prepare complete and accurate call notes, written documentation, etc., and update customer files in system
  • Enter and upload documents to internal systems and FHA/VA websites to obtain review and approval for loan modifications
  • Request, review, and authorize payment of title company invoices
  • Prepare Subordination Agreements
  • Overnight Loan Modification Agreements to title companies for recording
  • Follow up on Modification Agreements to make sure they have been recorded with the county recorder's office
  • Track receipt of signed loan modifications and explain loan modification terms to borrowers
  • Stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements
  • Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues
  • Participate in activities and projects designed to improve business performance
  • Assist with internal and external audit requests
Requirements
  • High school diploma or equivalent, along with 1+ year(s) total back-office mortgage servicing experience required
  • Working knowledge of FHA and VHA mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws
  • Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred
  • Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required
  • Basic math skills required
  • Proficiency with basic internet searches, data entry, Microsoft Word, Excel and Outlook required
  • Familiarity with document retention software; Blitzdoc preferred
  • 10-key by touch strongly preferred
  • Bi-lingual preferred