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Patient Services Coordinator

2 months ago

Erie, Pennsylvania, United States UPMC Full time

**Job Summary**

UPMC is seeking a highly skilled Patient Services Representative to join our team. This full-time role offers a comprehensive benefits package and a dynamic work environment.

**Key Responsibilities:**

  • Provide clear and concise instructions to patients to ensure a smooth and efficient experience.
  • Address patient concerns and resolve issues in a timely and professional manner.
  • Assist with administrative tasks such as scanning medical records and faxing documents.
  • Guide patients through the check-in process and assist with scheduling appointments.
  • Utilize service recovery principles to address and rectify any service issues.
  • Educate patients about their financial responsibilities and connect them with advocacy resources as needed.
  • Confirm insurance benefits and collect payments while ensuring compliance with HIPAA regulations.

**Requirements:**

  • High school graduate or equivalent.
  • Preferred: experience with personal computer-based applications, office equipment, and proficient typing skills.
  • Two years of experience in a medical, billing, fiscal, or customer service function.
  • Knowledge of medical terminology.
  • Prior experience with Medipac, EPIC, or other health records systems.

**Clearances:**

  • Act 34.

**UPMC is an Equal Opportunity Employer/Disability/Veteran**