Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at Invision Technologies. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.
Job SummaryThe Technical Support Specialist will serve as the initial point of contact for client issues and requests, triaging and resolving problems in a timely and effective manner. You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements.
Key Responsibilities- Serve as the primary point of contact for client issues and requests, providing prompt and professional responses via email and phone.
- Triage and resolve client issues, utilizing problem-solving skills and technical expertise to identify root causes and implement effective solutions.
- Provide remote support to clients, utilizing tools and technology to diagnose and troubleshoot issues.
- Maintain accurate records of client interactions, ensuring seamless communication and follow-up.
- Collaborate with internal teams to ensure consistent and high-quality support services.
- Stay up-to-date with industry trends and technological advancements, applying knowledge to enhance client support and satisfaction.
- A high school diploma or equivalent required.
- 1-year support or call center/dispatch experience.
- Exceptional written and verbal communication skills.
- Ability and desire to learn and adapt quickly.
- Exceptional customer service skills.
- Attention to detail.
- Advanced level degree or certifications desired.
- Managed Service Provider experience.
- Use of PSA/Ticketing system experience.
- Call center/dispatch experience.
- Experience as a tier 1-2 IT Support Specialist.
- Working knowledge of O365, Azure, Sharepoint.
- $40,000 - $60,000 per year, commensurate with experience.
- Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
- Employer-provided life insurance at no cost to the employee.
- 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
- Monthly mobile phone stipend.
- Career path after 6 months to outline future career growth.
- Eighteen days of paid time off annually.
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