Technical Support Specialist

1 week ago


Albany, New York, United States Invision Technologies Full time

Invision Technologies is a regional technology management firm serving small and medium businesses. We empower our clients to achieve their goals by ensuring their technology works for them.

We are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have exceptional customer service skills, problem-solving strategies, and practical knowledge of computer systems, including hardware, software, OS, and peripherals.

The salary for this position is commensurate with experience, estimated between $35,000 and $60,000 per year.

About the Role:
  • Serve as front-line technical support for client IT environments, including hardware, software, networking, printing, Microsoft, and basic server support.
  • Provide in-person and remote support to clients, escalating issues when necessary.
  • Install and configure hardware and software components to ensure usability and optimal performance.
  • Collaborate with counterpart technicians and clients to develop solutions meeting client needs.
  • Create and maintain thorough documentation within company tools.
  • IDentify automation and continuous process improvement opportunities.
  • Interface with third-party vendors as a liaison between client and vendor.
  • Participate in a 24x7 on-call rotation and after-hour upgrades for managed services clients.

We offer a comprehensive benefits package, including health care, life insurance, 401k retirement plan, mobile phone stipend, paid time off, and career growth opportunities.

Requirements:
  • A high school diploma or equivalent is required.
  • At least one year of computer and/or network support experience.
  • Exceptional written and verbal communication skills.
  • Ability to learn and adapt quickly.
  • Excellent customer service skills.
  • Attention to detail.

PREFERRED QUALIFICATIONS INCLUDE ADVANCED LEVEL DEGREE OR CERTIFICATIONS, MANAGED SERVICE PROVIDER EXPERIENCE, AND USE OF PSA/TICKETING SYSTEMS.

We look forward to speaking with you at www.invtech.com.



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