Technical Support Professional

3 weeks ago


Albany, New York, United States Integrated Staffing Full time
Job Description

Integrated Staffing seeks an experienced Technical Support Professional to join our team. As a key member of our Managed Service Provider (MSP) team, you will be responsible for providing technical assistance to clients.

Estimated Salary: $65,000 - $80,000 per year

Responsibilities:
  • First-Line Support: Provide technical assistance via phone, email, or ticketing system to clients.
  • Client Relationship Building: Develop strong rapport with clients through issue resolution and clear communication.
  • Technical Troubleshooting: Diagnose and resolve issues related to software configuration, hardware, and network connectivity.
  • User Account Management: Handle tasks such as password resets, account unlocks, and access provisioning.
  • Software Support: Assist with software installation, upgrades, and basic inquiries regarding productivity tools.
  • Hardware Support: Provide basic hardware troubleshooting for desktops, laptops, printers, and peripherals.
  • Documentation: Maintain detailed records of common issues and troubleshooting steps in the knowledge base.
  • Remote Desktop Support: Offer remote assistance using remote desktop software to resolve issues efficiently.
Requirements:
  • Minimum 2 years of experience in a computer networking role, with proven troubleshooting and diagnostic skills.
  • CompTIA A+, Network+ and CCNA certification required, with excellent verbal and written communication skills.
  • Ability to work both independently and as part of a team, with strong customer service and attention to detail.
  • Valid driver's license and access to reliable transportation, with a solid technical education and good GPA.


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