Technical Support Professional
3 weeks ago
Integrated Staffing seeks an experienced Technical Support Professional to join our team. As a key member of our Managed Service Provider (MSP) team, you will be responsible for providing technical assistance to clients.
Estimated Salary: $65,000 - $80,000 per year
Responsibilities:- First-Line Support: Provide technical assistance via phone, email, or ticketing system to clients.
- Client Relationship Building: Develop strong rapport with clients through issue resolution and clear communication.
- Technical Troubleshooting: Diagnose and resolve issues related to software configuration, hardware, and network connectivity.
- User Account Management: Handle tasks such as password resets, account unlocks, and access provisioning.
- Software Support: Assist with software installation, upgrades, and basic inquiries regarding productivity tools.
- Hardware Support: Provide basic hardware troubleshooting for desktops, laptops, printers, and peripherals.
- Documentation: Maintain detailed records of common issues and troubleshooting steps in the knowledge base.
- Remote Desktop Support: Offer remote assistance using remote desktop software to resolve issues efficiently.
- Minimum 2 years of experience in a computer networking role, with proven troubleshooting and diagnostic skills.
- CompTIA A+, Network+ and CCNA certification required, with excellent verbal and written communication skills.
- Ability to work both independently and as part of a team, with strong customer service and attention to detail.
- Valid driver's license and access to reliable transportation, with a solid technical education and good GPA.
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