Automotive Repair Advisor
2 weeks ago
Join the dedicated team at Fletcher Jones Toyota of Carson, where we prioritize quality and exceptional customer experiences. We are seeking a skilled Service Advisor to enhance our service department.
The Service Advisor plays a crucial role in ensuring a positive experience for our service customers. This position involves welcoming customers with a friendly demeanor, accurately documenting their service needs, preparing repair orders, and maintaining clear communication throughout the service process. Acting as a bridge between the customer and the technician, the Service Advisor ensures that both parties are aligned on service requirements and recommendations.
Key Responsibilities
- Generate precise Repair Orders that detail time, cost, and labor estimates, while confirming warranty and service contracts with clients.
- Utilize fact-finding questions and visual inspections to identify mechanical issues, arranging road tests when necessary.
- Encourage the sale of labor, parts, and accessories by clearly explaining estimates and securing customer approval for the proposed work.
- Monitor the status of service repairs and provide timely updates to customers.
- Uphold high standards of customer service and client retention by promptly addressing and resolving customer complaints, ensuring a positive experience.
Qualifications
- Possession of a valid driver's license with a clean driving record.
- Prior experience in a Service Advisor role is preferred.
Benefits Offered
- Comprehensive health insurance
- Dental and vision coverage
- Paid time off
- 401(k) plan with matching
- Flexible spending accounts
- Professional development support
- Life and disability insurance
- Employee assistance programs
Compensation: The expected total annual earnings range from $63,000 to $138,200, inclusive of all compensation forms such as hourly wages, commissions, bonuses, and overtime. Commissions can vary from $12,700 to $71,100 annually.
At Fletcher Jones Toyota of Carson, we are committed to attracting and retaining top talent by fostering a work environment that promotes productivity, creativity, and growth. Our team is the driving force behind the success of the Fletcher Jones brand.
We are an Equal Opportunity Employer
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