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Parts Specialist

2 months ago

Carson City, Nevada, United States MICHAEL HOHL AUTOMOTIVE Full time

Overview of the Position:
Support all clients, both internal and external, with requests, orders, and inquiries regarding parts and accessories. Collaborate with the Service Department to ensure their parts and accessory needs are fulfilled. Engage directly with customers, both in-person and over the phone, to identify and provide them with the necessary parts and accessories. Work alongside new sales customers to enhance sales and ensure customer satisfaction. Maintain a tidy and efficient parts and accessories environment.

Key Responsibilities:

1)

Professional Interaction with Service Department:

  • Process service technicians' parts orders promptly.
  • Assist service technicians in identifying parts and accessories needed for specific tasks.
  • Suggest additional parts that may be necessary for a job.
  • Provide cost information for parts on repair orders.
  • Receive and record merchandise into inventory.
  • Inform service personnel when special or backordered parts arrive.
  • Keep the parts and accessories department clean and organized.
2)

Customer Engagement:

  • Welcome customers immediately with courtesy and friendliness.
  • Develop and share expertise on all parts and accessories, parts history, and automotive service.
  • Manage multiple customers simultaneously while ensuring individual satisfaction.
  • Handle phone transactions efficiently and courteously.
  • Highlight any promotions, specials, or new products to customers.
  • Assist customers in determining their parts and accessory needs, utilizing catalogs and other resources.
  • Process cash and credit card transactions for purchases.
  • Maintain accuracy in cash register operations.
  • Address customer complaints with empathy and a positive demeanor.
3)

Maintain a Clean and Efficient Parts Environment:

  • Receive parts from suppliers and verify against purchase invoices.
  • Label merchandise and organize it for display or storage.
  • Participate in regular physical inventory checks of all merchandise.
  • Ensure merchandise displays are well-stocked, clean, and visually appealing.
  • Keep customer mailing lists updated.
  • Become proficient with all aspects of the computer system required for parts management.
4) Other Duties as Assigned.

Qualifications:

  • Friendly and outgoing personality.
  • Knowledge and experience with servicing automotive products, or the ability to learn quickly.
  • Familiarity with Point of Sale and computerized inventory systems, or the ability to learn.
  • Understanding of automotive components and a commitment to continuous learning.
  • Ability to look up parts and provide pricing using appropriate catalogs.
  • Capability to work under pressure and manage stress effectively.
  • Must adhere to regular attendance and punctuality policies.

Compensation:
Based on Experience.

Benefits: Medical, Dental & Vision, and 401k available after a waiting period.

About the Company:

  • Company Name: Michael Hohl Automotive