Mind Intake Coordinator

1 week ago


Miami FL USA, United States Miami Jewish Health Full time
Job Summary

This position serves as the initial point of contact for the MIND Institute, responsible for receiving and responding to incoming calls and correspondence. The successful candidate will screen inquiries, coordinate patient appointments, and collaborate with other MJH service lines to ensure seamless patient care.

Key Responsibilities
  • Answer incoming calls and correspondence
  • Screen calls for patient needs, fit to MIND services, and financial coverage
  • Coordinate referrals to other MJH services as appropriate
  • Maintain information on all inquiries in the CRM system
  • Onboard new patients (patient forms, insurance coverage, etc.)
  • Make appointments
  • Prepare documentation for appointments
  • Post-appointment follow-up (documentation upload, appointments, etc.)
  • Represent MIND/MJH at community events
  • Participate in general MJH business development activities as required
Requirements
  • Associate's degree or equivalent combination of education and experience
  • 3 years of intake/registration/scheduling experience in a medical setting required
  • Business development or sales experience strongly preferred
Abilities and Skills
  • Bilingual in English and Spanish
  • Demonstrate broad knowledge of MIND and MJH service lines
  • Knowledge of medical insurance coverages, including authorizations
  • Strong verbal and written communication skills
  • Strong customer service and collaboration skills
  • Ability to demonstrate critical thinking, task prioritization, and time management skills
  • Ability to work under stress
  • Ability to work independently
  • Maintain ethical behavior
  • Proficient in Microsoft Office and scheduling programs


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