Mind Intake Coordinator

2 days ago


Miami FL USA, United States Miami Jewish Health Full time
Mind Intake Coordinator Job Summary

Miami Jewish Health is seeking a highly skilled Mind Intake Coordinator to join our team. As the initial point of contact for the MIND Institute, this role is responsible for receiving incoming calls and correspondence, screening inquiries, and coordinating patient appointments.

Key Responsibilities:
  • Answer incoming calls and correspondence, and screen inquiries to determine patient needs and fit for MIND services
  • Coordinate referrals to other MJH services as appropriate, and maintain information on all inquiries in the CRM system
  • Onboard new patients, including patient forms and insurance coverage, and make appointments
  • Prepare documentation for appointments, and conduct post-appointment follow-up, including documentation upload and coordination of referrals to MJH and community resources
  • Represent MIND/MJH at community events, and participate in general MJH business development activities as required
Requirements:
  • Associate's degree or equivalent combination of education and experience
  • 3 years of experience in intake/registration/scheduling in a medical setting, with business development or sales experience strongly preferred
  • Bilingual in English and Spanish, with knowledge of medical insurance coverages and authorizations
  • Strong verbal and written communication skills, with ability to demonstrate critical thinking, task prioritization, and time management skills
What We Offer:

Miami Jewish Health provides a competitive compensation package, medical/dental/vision coverage, and a 403(b)-retirement savings plan for eligible full and part-time positions. We also offer free on-campus parking, an onsite fitness center, and more.

We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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