Intake Coordinator

1 week ago


Miami, United States Overtown Youth Center Inc Full time
Job Title: Intake Coordinator

Join Overtown Youth Center Inc as an Intake Coordinator and be part of a team that inspires, empowers, and enriches the lives of youth, adults, and families.

Job Summary:

The Intake Coordinator will provide high-quality customer service and engagement for individuals and families seeking services at OYC Miami. This role involves representing OYC Miami in a professional manner, receiving visitors, and assisting with scheduling appointments, care coordination, and referrals.

Key Responsibilities:
  • Represent OYC Miami in a professional manner at all times
  • Receive visitors and direct them to the appropriate staff person
  • Assist with scheduling appointments, care coordination, and referrals
  • Place follow-up calls with families regarding resource needs and appointments
  • Assist with enrollment processes for OYC program services
  • Link clients with community resources and provide information and referrals
  • Answer incoming calls and screen them for relevant staff
  • Maintain office safety and control access to the Family Resource Center reception area
  • Promote client engagement and research community resources available to support client needs
  • Ensure accurate documentation of client information and activities
Requirements:
  • High school diploma or equivalent
  • Bi-lingual (Creole/Spanish) preferred
  • Moderate computer skills and ability to learn web-based data systems
  • A minimum of 1-year experience working with adults/youth programs required
  • Experience working in community-based settings
  • Willingness to learn and engage in professional development activities
  • Deep-seated belief that Overtown and surrounding communities can thrive
  • Have lived experience as a parent/caregiver
  • Must have a valid driver's license and reliable transportation
  • Must pass Level 2 background/drug test screening
Physical Requirements:
  • Repetitive motion: Not required
  • Sitting: Not required
  • Standing: Not required
  • Pushing/pulling: Preferred
  • Kneeling: Preferred
  • Carrying: Preferred
  • Bending: Not required
  • Reaching: Not required
  • Lifting: Preferred
  • Walking: Not required

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