Intake Coordinator
1 week ago
Join Overtown Youth Center Inc as an Intake Coordinator and be part of a team that inspires, empowers, and enriches the lives of youth, adults, and families.
Job Summary:The Intake Coordinator will provide high-quality customer service and engagement for individuals and families seeking services at OYC Miami. This role involves representing OYC Miami in a professional manner, receiving visitors, and assisting with scheduling appointments, care coordination, and referrals.
Key Responsibilities:- Represent OYC Miami in a professional manner at all times
- Receive visitors and direct them to the appropriate staff person
- Assist with scheduling appointments, care coordination, and referrals
- Place follow-up calls with families regarding resource needs and appointments
- Assist with enrollment processes for OYC program services
- Link clients with community resources and provide information and referrals
- Answer incoming calls and screen them for relevant staff
- Maintain office safety and control access to the Family Resource Center reception area
- Promote client engagement and research community resources available to support client needs
- Ensure accurate documentation of client information and activities
- High school diploma or equivalent
- Bi-lingual (Creole/Spanish) preferred
- Moderate computer skills and ability to learn web-based data systems
- A minimum of 1-year experience working with adults/youth programs required
- Experience working in community-based settings
- Willingness to learn and engage in professional development activities
- Deep-seated belief that Overtown and surrounding communities can thrive
- Have lived experience as a parent/caregiver
- Must have a valid driver's license and reliable transportation
- Must pass Level 2 background/drug test screening
- Repetitive motion: Not required
- Sitting: Not required
- Standing: Not required
- Pushing/pulling: Preferred
- Kneeling: Preferred
- Carrying: Preferred
- Bending: Not required
- Reaching: Not required
- Lifting: Preferred
- Walking: Not required
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