Intake Coordinator
3 weeks ago
At Overtown Youth Center Inc, we are seeking a highly skilled and dedicated Intake Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service and engagement for individuals and families seeking services at our Family Resource Center.
Key Responsibilities:
- Represent OYC Miami in a professional manner at all times
- Provide high-quality customer service and engagement for individuals and families
- Assist with scheduling appointments, care coordination, and referrals
- Place follow-up calls with families regarding resource needs and appointments
- Assist with enrollment processes for OYC program services
- Link clients with proper resources and provide information and referrals
- Answer incoming calls and direct visitors to relevant staff
Requirements:
- High school diploma or equivalent
- Bi-lingual (Creole/Spanish) preferred
- Moderate computer skills and ability to learn web-based data systems
- A minimum of 1-year experience working with adults/youth programs required
- Experience working in community-based settings
- Willingness to learn and engage in professional development activities
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