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2 months ago

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{"title": "Customer Care Consultant", "description": "Job Summary

We are seeking a highly skilled Customer Care Consultant to join our team at Jushi USA. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a distinctive shopping experience that drives sales results.

Key Responsibilities

  • Provide outstanding customer service to patrons by answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research of available products.
  • Retain comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for guests.
  • Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate cash register, computer-based POS system, and cash drawer.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and compliance goals are met.

Requirements

  • High School diploma or General Education Development (GED) required.
  • Associate's or Bachelor's degree in any field preferred.
  • Minimum of 2 years experience with customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills over the phone and in-person.

What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, life, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k).", "lang_code": "en"}