Customer Service Technician

6 days ago


North Branch, Michigan, United States Mercury Broadband Full time

Company Overview

Mercury Broadband is a leading provider of high-speed Internet and digital phone service, serving rural communities across the Midwest.

Salary & Benefits

We offer competitive pay, with an estimated salary range of $60,000 - $80,000 per year, depending on experience. Our benefits package includes health, vision, dental, life insurance, 401k, paid time off, and more.

Job Description

As a Field Services Technician, you will be responsible for installing broadband equipment at customer premises, interacting with subscribers, and representing the company in a professional manner. You will also troubleshoot broadband customer equipment and assist the sales team with localized marketing efforts.

Required Skills & Qualifications

To succeed in this role, you should have basic mechanical skills, knowledge of computer networking, and proficiency with PC-based applications. You should also be comfortable working in confined and elevated locations, have a clean driving record, and possess excellent communication skills.

Provided Training & Certifications

We provide comprehensive training programs, including safety training, OSHA certifications, installation and equipment training, Ethernet wiring, networking concepts, and VoIP training.



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