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**Sales Manager

1 month ago

West Branch, Michigan, United States Carter'sOshKosh Full time
About Carter's/OshKosh B'gosh

Carter's, Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We're committed to creating a diverse environment and are proud to be an equal opportunity employer.

Our Mission

We strive to provide quality products and exceptional customer service, fostering a welcoming and inclusive environment for employees and customers alike.

About the Role

As a Part-Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey.

We're looking for a leader who fosters a positive and safe environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits.

Key Responsibilities

  • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omni-channel experience while coaching others to success
  • Lead and execute an assigned business focus area through planning and detailed follow through
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  • Build customer loyalty through Company-sponsored programs, including credit
  • Offer consistent, in-the-moment feedback to store team and raise performance concerns to Store Manager
  • Recognize exceptional performance through positive reinforcement and appreciation
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Qualifications

  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma or GED