Customer Service Representative

1 month ago


North Canton, United States Arrowhead Talent Solutions Full time
Customer Service Representative/Dispatcher
Responsibilities
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician's progress.
  • Scheduling of all maintenance agreement and tune-ups on a timely basis.
  • Taking inbound calls
  • Making Outbound follow-up calls.
  • Explaining the maintenance club membership to our customer base.
  • Selling new memberships (bonus plan offered for new memberships sold)
  • Maintaining goal boards - update them daily.
  • Champion the renewal efforts of all maintenance agreements (bonus plan offered for renewal memberships)
  • Support the follow-up calls of any direct marketing done by the company.
  • Cross train with Customer Service Rep function - to support the service/maintenance team.
  • Communicating with customers any specials.
  • Debriefing technicians on service calls when necessary.

Experience
•3 years of customer service experience
•High School Diploma or Equivalent
•Highly organized with exceptional follow-through abilities.
•Strong verbal and written communications.
•Ability to build trust, diffuse conflict and hold others accountable.
•Personality that blends well with a fast-paced, goal-driven environment.

Benefits Overview
•Vacation: 2 weeks after one calendar year from DOH, 3 Weeks after 3 years, 4 weeks after 5 years
•401K with 3% company match after one year
•2 Paid Personal Days
•Paid Holidays
•Thanksgiving Day, Day after thanksgiving, Memorial Day, Labor Day, Independence Day, Christmas Day,
•Paid training
•Company Outings

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