Customer Service Manager

16 hours ago


Farmers Branch, United States Royal Manufacturing Full time

Royal Manufacturing is searching for a Customer Service Manager to harness the customer experience in the DFW area


A strong candidate will possess the following:

*People-Oriented *Collaborative *Structured *Detail-oriented *Thoughtful Communicator *Introspective *Team player *Patient


Job Summary

The Customer Service Manager is responsible for the processes and systems related to servicing our customers and the support of the production, quality assurance, template and CAD technician staff. The CS Manager is directly responsible for the delivery of administrative and operational assistance designed to promote exceptional levels of customer satisfaction. Provides team members with the appropriate training, direction, and motivation that enable their success.


Duties and Responsibilities

  • Encourages team members to look for opportunities for process simplification and improvements.
  • Challenges team members in providing exceptional support to both external and internal customers.
  • Assists staff in resolving problems/issues.
  • Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
  • Works closely with other members of management team to develop goals, action plans and time tables.
  • Involves other management staff in collaborative decisions based on company’s decision-making guidelines.
  • Participates in the hiring process, training and development of subordinates.
  • Supports and adheres to all company disciplinary action procedures.
  • Assumes the responsibility to resolve problems of attitude and interpersonal deficiencies using counseling.
  • Spends time anticipating potential problems and develops plans to prevent crisis from occurring.


Qualifications


Education:

  • Bachelor's degree preferred or equivalent education and experience.


Experience:

  • Minimum of five years of management and supervisory experience in a related field.
  • Prefer experience in building materials/construction industry.
  • People-oriented and customer-centric.
  • Experience working in a team environment.
  • Highly developed coaching and counseling skills.



  • Farmers Branch, United States Service Experts Full time

    Location: Farmers Branch, TXWhy You Should Join the Engineering Excellence Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and...


  • Farmers Branch, Texas, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist at Wal-Mart Stores, Inc. This role is a critical part of our store operations, and we are looking for someone who can provide exceptional customer service and support to our customers.Key ResponsibilitiesProvide excellent...


  • Farmers Branch, Texas, United States GoSharps LLC Full time

    Customer Support RepresentativeGoSharps LLC is a growing company in the healthcare compliance services industry, providing consulting, compliance training, and proper transport of regulated medical & pharmaceutical wastes. We are owned & operated in Texas and are expanding our team.We are seeking a charismatic and energetic Customer Support Representative to...


  • Farmers Branch, Texas, United States Juliana Velez - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our...


  • Farmers Branch, Texas, United States Primera Insurance & Tax Services Full time

    Job OverviewJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Primera Insurance & Tax Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely...


  • Farmers Branch, Texas, United States Jy Labs Inc Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at JY Labs Inc. in Dallas, TX.About UsJY Labs Inc. is a small business that prides itself on being customer-centric. Our work environment is modern, with a lively atmosphere and a focus on providing exceptional support to our...


  • Farmers Branch, Texas, United States Jy Labs Inc Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at JY Labs Inc. in Dallas, TX.About UsJY Labs Inc. is a small business that prides itself on being customer-centric. Our work environment is modern, with company perks and a safe work environment.Key ResponsibilitiesMake...


  • Farmers Branch, Texas, United States Jy Labs Inc Full time

    Job OverviewAt JY Labs Inc., we're seeking a highly skilled Customer Service Representative to join our team in Dallas, TX. As a key member of our customer-centric organization, you'll be responsible for providing exceptional support to our valued customers.Key Responsibilities:Make outbound calls to customers to provide assistance and resolve issuesAnalyze...


  • Farmers Branch, Texas, United States Primera Insurance & Tax Services Full time

    Job DescriptionAs a Customer Service Representative for Primera Insurance & Tax Services, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:Handling inbound and outbound calls to assist customers with their insurance policiesAssisting customers with their current or past insurance...


  • Farmers Branch, Texas, United States Fiesta Auto Insurance Full time

    Unlock Your Potential as a Licensed Insurance AgentBecome a highly skilled licensed insurance agent at Fiesta Auto Insurance and start your new career today!Competitive Compensation:Guaranteed hourly base payCommission on salesPAID TRAINING:Get your insurance license in just 30 days$200 sign-on bonusON BONUS:Earn it upon receiving your insurance license...


  • Farmers Branch, Texas, United States InsureOne Insurance Services America LLC Full time

    {"About Us": "At InsureOne Insurance Services America LLC, we pride ourselves on being a leading provider of personal lines insurance solutions. Our team of local agents is dedicated to delivering exceptional customer service and tailored coverage options to meet the unique needs of our clients. With a strong presence across the US, we offer a comprehensive...


  • Farmers Branch, United States Valor Intelligent Processing Full time

    POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...


  • Farmers Branch, Texas, United States Primera Insurance & Tax Services Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Primera Insurance & Tax Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, promoting our products, and assisting with their insurance and tax needs.Key...


  • Farmers Branch, United States Jesse Castaneda - State Farm Agent Full time

    Benefits: Bonus based on performance Paid time off Training & development Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow...


  • Farmers Branch, Texas, United States Brinks Home Full time

    Customer Success SpecialistBrinks Home is seeking a skilled and solution-focused Customer Success Specialist to deliver exceptional service to our customers. In this role, you will handle a variety of customer issues, including billing disputes, technical problems, and contract inquiries, while also providing basic troubleshooting for alarm systems.Key...


  • Flowery Branch, United States HR Value Partners, LLC Full time

    ETI Solid State Lighting - Customer Service Manager ETI Solid State Lighting is looking for a dedicated and experienced Customer Service Manager to lead our customer service team and drive improvements in service delivery. Working a full-time schedule, this role offers an exciting opportunity to make a meaningful impact on our business and customer...


  • Farmers Branch, Texas, United States J.B. Hunt Transport Full time

    Job Summary:As a Business Development Manager at J.B. Hunt Transport, Inc., you will play a critical role in driving business growth by developing and executing strategies to acquire new customers and expand existing relationships. This position requires a strong understanding of the transportation industry and the ability to communicate effectively with...

  • Account Manager

    2 days ago


    Farmers Branch, Texas, United States Amabilia Esparza - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Manager to join our team at Amabilia Esparza - State Farm Agent. As an Account Manager, you will play a vital role in growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments.Key ResponsibilitiesDevelop and...

  • Territory Manager

    3 weeks ago


    Farmers Branch, Texas, United States UniFirst Full time

    Job Title: Territory ManagerUniFirst First Aid + Safety is seeking a reliable and hardworking Territory Manager to join our team. As a Territory Manager, you will be responsible for servicing and managing relationships with customers. We provide a variety of shifts, including a standard 5-day work week with two days off per week. On-the-job training is...


  • Farmers Branch, Texas, United States Eagle Metal Products, LLC Full time

    {"title": "Senior Customer Support Specialist", "description": "Job SummaryThe Senior Customer Support Specialist will play a key role in providing exceptional customer service and support to our clients. This individual will be responsible for resolving customer inquiries and issues in a timely and professional manner, while also providing training and...