IT Support Specialist

4 days ago


Macon, Georgia, United States Invision Technologies Full time
Job Summary

We are seeking a highly skilled IT Support Professional to join our team at Invision Technologies. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support for hardware, software, and networking issues
  • Install and configure hardware and software components
  • Develop and maintain thorough documentation and configurations
  • Identify and implement automation and continuous process improvement opportunities
  • Interface with third-party vendors as a liaison between client and vendor
  • Participate in a 24x7 on-call rotation and after-hour upgrades
Requirements
  • High school diploma or equivalent required
  • 1 year computer and/or network support experience
  • Exceptional written and verbal communication skills
  • Ability and desire to learn and adapt quickly
  • Exceptional customer service skills
Preferred Qualifications
  • Advanced level degree or certifications desired
  • Preferred certifications: Comptia A+, Network+, Security+, any Microsoft
  • Managed Service Provider experience
  • Use of PSA/Ticketing system experience
  • Experience as a tier 1-2 IT Support Specialist
Benefits
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability
  • Employer-provided life insurance at no cost to the employee
  • 401k retirement plan with company matching contribution
  • Monthly mobile phone stipend
  • Career path after 6 months to outline future career growth
  • Eighteen days of paid time off annually


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