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IT Support Specialist

2 months ago

Macon, Georgia, United States Invision Technologies Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Professional to join our team at Invision Technologies. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Provide technical support to clients via phone, email, and on-site visits.
  • Problem Solving: Analyze and resolve technical issues in a timely and efficient manner.
  • Communication: Communicate effectively with clients and colleagues to ensure seamless support and issue resolution.
  • Documentation: Maintain accurate and detailed documentation of client issues and resolutions.
  • Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance the quality of our technical support services.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of computer and/or network support experience.
  • Skills: Excellent written and verbal communication skills, ability to learn and adapt quickly, and exceptional customer service skills.
Preferred Qualifications
  • Advanced Degree: Advanced level degree or certifications desired.
  • Certifications: Comptia A+, Network+, Security+, or any Microsoft certification.
  • Experience: Managed Service Provider experience, use of PSA/Ticketing system experience, and experience as a tier 1-2 IT Support Specialist.
Benefits
  • Health Insurance: Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Life Insurance: Employer-provided life insurance at no cost to the employee.
  • Retirement Plan: 401k retirement plan with company matching contribution.
  • Mobile Phone Stipend: Monthly mobile phone stipend.
  • Career Growth: Career path after 6 months to outline future career growth.
  • Paid Time Off: Eighteen days of paid time off annually.
  • Salary: Salary commensurate with experience, range of $35,000 - $60,000.